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ETTIX provides its customers with a full range of maintenance & support services. We understand that supplying you with the support services necessary to meet your ongoing needs is the key to your success. Support and maintenance requests for your ETTIX account may be submitted by any of the following methods. Online Support Use our Online Support Request Form to report problems and seek support online. E-mail E-mail to info@ettix.com to submit information directly to ETTIX's Network Operations Center Engineers. Phone Call us for a more personable experience. (404)869-0345 ext 204 - ETTIX Hosting Customer Support (404)869-0345 ext 229 - NOC Emergency   Site or Server Emergencies will be addressed within 30 minutes. Examples include: Inability to reach ETTIX's network Server errors, or site non-response to browser requests Inability to access/update site via FTP Non-Emergencies will be addressed within 24 hours. Examples include:  Request for changes to your site  Issues with Microsoft FrontPage®  ANY other problem not specifically addressed above

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